Remote IT support services are very important when it comes to your business and are customizable according to your business needs. According to a recent survey in the past two years over 71% of employees working were working from home and although some businesses are starting to go back into the office some companies are remaining completely remote or have the option for a hybrid work environment. This means the need for trusted, remote managed IT support for businesses will only continue to strengthen.
The benefits of a remote IT tech support service for your company cover every aspect of your business operations – helping to decrease downtime, increase efficiency, enhance security, and ultimately, boost your ROI.
Some of the most common services that managed service providers offer remotely are:
Cloud support: Cloud services help to protect your business from cyber threats, along with multi-step protection. Examples of this are threat monitoring, analysis and proactive resolution.
Product support: Remote Managed IT support can often offer you product support. This helps provide product information, as well as support or assistance with any product-related issues or malfunctions.
Installation and setup: If you are looking to install your printers, computers, and any other computer equipment it is good to know that this is included in your remote-managed IT support. Installation and setup could also include installations of operating systems, server migration, and server configuration, among others.
Incident-based support: This is when a specific remote IT support team responds to a particular incident and works on any technical issues that arise until they are resolved.
Managed services support: Managed IT services or ManagedCare (what Reis likes to call it) include outsourcing a variety of IT services to reduce costs and enhance business operations. Remote-managed IT support can assist with a range of services, which can include proactive monitoring and management, 24-hour IT help desk support, server deployment and support, and IT consulting.
So what are the main benefits when it comes to remote managed IT support?
1. Quick Response Times
As soon as the IT support technician receives your phone call or support request you will be helped. Remote IT support can offer much faster response times since you don’t need to book an appointment with an IT technician to come to your office.
When you partner with a managed IT services provider like Reis Informatica, you can reach out quickly and efficiently to resolve any technical issues that arise.
2. Save Money
With the cost of inflation who doesn't want to save money nowadays?
Remote IT support doesn’t have any hidden costs or extras that may have been included with on-site visits, such as fees for travel expenses and emergency on-site booking assistance fees.
Since remote IT support is less expensive than on-site support, it is a more cost-efficient alternative and a better option for those with a smaller budget.
3. Increased Productivity
IT issues can have a major effect on your team’s productivity. Remote IT support services allow you to resolve IT challenges quickly so that your business operations continue to run smoothly.
4. Business Growth
Most business owners' primary goal is to grow their businesses. Not only can IT issues affect your team's productivity they can jeopardize your business’s growth. With remote IT support for your business, you can rest assured that any IT challenge will be quickly detected and resolved.
When IT technician works on repairing IT systems in your office they usually come alone.
If you choose remote managed IT support, your employees can be guided through each step of repair or maintenance.
So, how would this be a benefit of remote IT tech support service? By being involved in the problem-solving process, your team will be more likely to acquire an important skill and will have the ability to fix some issues themselves moving forward.
6. The Best Access to IT Expertise
Rather than hiring an expensive, in-house IT team or a person with limited IT expertise, using remote IT support for your business ensures that you have a range of access to staff with diverse IT knowledge, skills, training and expertise.
When you outsource remote IT support you gain access to remote IT support technicians whenever you need them – 365 days a year with 24/7 support.
7. Access to Advanced Technology
Technology is ever-evolving and your remote IT support provider will keep you up-to-date on all of the latest tech advancements and measures – allowing your business to benefit from cutting-edge technology, new products, software updates, and apps that can enhance your entire business.
8. 24/7 IT Support
If your business’s computers are turned on and connected to the internet and your managed IT service provider has been granted permission to remotely access your network or computers then they can do procedures such as upgrades and troubleshooting, any time of day or night.
9. Ongoing System Maintenance
A managed service provider will proactively monitor your IT for problems, suspicious activity and vulnerabilities.
Your managed service provider will always check-in with you to see if it is a good time to provide system maintenance for your business’s computers, in order to enhance or upgrade your IT to the most recent software solutions.
Our IT specialists at Reis Informatica have helped businesses safeguard their critical data and increase productivity at every level with on-site and remote support options. Click on the button below to schedule your complimentary business system assessment to find the ideal remote IT support solution for your business and experience the remote IT support benefits firsthand.